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Privacy Policy

Effective Date: 01/24/2025

Better At Home LLC (“Better At Home,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of individuals who visit our website, contact us, or use our services. This Privacy Policy explains how we collect, use, disclose, and protect your information.

This policy applies to information collected through our website, forms, communications, and related services.


1. Information We Collect

We may collect the following categories of personal information:

Personal Information You Provide

  • Name

  • Email address

  • Phone number

  • Mailing address or ZIP code

  • Information submitted through contact forms, care inquiries, or job applications

  • Communication details (messages, inquiries, requests)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the site

  • Referring website or source

This information is collected through cookies and similar technologies.


2. How We Use Your Information

We use your information to:

  • Respond to inquiries and requests

  • Provide information about our services

  • Coordinate care services and consultations

  • Communicate with caregivers, clients, or families

  • Process job applications

  • Improve website performance and user experience

  • Comply with legal and regulatory obligations

We do not use personal information for automated decision-making or profiling.


3. Non-Medical Care Notice

Better At Home LLC provides non-medical home care services only.
We do not collect or store medical records or protected health information (PHI) as defined by HIPAA.

Any health-related details shared voluntarily are used solely to coordinate non-medical support services and are handled with care and confidentiality.


4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure proper site functionality

  • Analyze website traffic and performance

  • Improve content and usability

You may manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.


5. How We Share Information

We do not sell personal information.

We may share information only:

  • With service providers who support website hosting, analytics, or communications

  • When required by law, regulation, or legal process

  • To protect the rights, safety, or property of Better At Home LLC or others

All service providers are required to protect your information and use it only for authorized purposes.


6. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Opt out of the sale or sharing of personal information (we do not sell or share)

Do Not Sell or Share

Better At Home LLC does not sell or share personal information for cross-context behavioral advertising.

You may submit privacy requests by:

  • Email: [Insert Privacy Email]

  • Phone: [Insert Phone Number]

We will verify your request and respond within the time required by law.


7. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, or misuse.

While no system is completely secure, we continuously review and improve our security practices.


8. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal and operational requirements

Information is securely deleted or anonymized when no longer needed.


9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage users to review the privacy policies of any external websites they visit.


10. Children’s Privacy

Our services and website are not directed to children under 13. We do not knowingly collect personal information from children.


11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of the updated policy.


12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Better At Home LLC
Email: info@betterathome.care
Phone: +1 (323) 966-3369
Location: Los Angeles, California


Assumptions Made (Please Confirm or Correct)

To finalize this perfectly, please confirm:

  1. ✔ You operate primarily in California (Los Angeles)

  2. ✔ You do not collect HIPAA-regulated medical records

  3. ✔ You use standard Wix tools (forms, cookies, analytics)

  4. ✔ You do not sell or share personal data

  5. ✔ Preferred privacy contact email and phone number

Once you confirm, I can:

  • Finalize placeholders

  • Create a Do Not Sell or Share standalone page

  • Add Cookie Preferences language

  • Provide Terms of Service aligned to this policy

  • Optimize this for Wix Legal Pages SEO

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